Terms of Service

1. Accounts & workspaces

CargoNex is a multi-tenant service: each company signs up as a workspace (its "Company") and administers its own users, folders and data. The person who creates the workspace is its Company Admin and owner, and is responsible for the actions of the users they invite.

You must provide accurate registration details, keep your credentials confidential, and use email verification and password-reset links only for your own account. Single-use links expire: verification after 24 hours, password resets after 30 minutes, invitations after 72 hours.

2. Subscriptions, trials & billing

New workspaces start on a free trial (default 14 days). After the trial, continued access requires an active subscription to a plan. Plan limits (for example, users, folders and storage) are enforced per plan; exceeding them may block further creation until you upgrade or free up capacity.

If a subscription expires or is cancelled, workspace data remains viewable in read-only mode, and write actions are disabled until the subscription is renewed or reactivated. Payments received are acknowledged by email; fees are non-refundable except where required by law.

3. Acceptable use

• Do not use the service to store or transmit unlawful, infringing or malicious content.
• Do not attempt to access other companies' data, bypass permission or subscription controls, or probe the platform for vulnerabilities without written authorization.
• Do not resell or provide service bureau access to the platform without a separate agreement.

4. Your data & files

You retain ownership of the business data you store in CargoNex (suppliers, invoices, inventory, shipments, payments, reports and uploaded files). We process it only to operate the service, back it up and provide support.

Files you upload are stored in managed cloud storage scoped to your company and are served only to authorized users of your workspace. Company data can be exported as JSON on request.

5. Service availability

We aim for continuous availability with regular maintenance windows and daily database backups. Planned maintenance is announced in advance where practicable. We are not liable for outages caused by third-party providers, force majeure, or your own network conditions.

6. Suspension & termination

• A workspace may be suspended for non-payment, suspected abuse, or breach of these Terms; suspended workspaces become read-only.
• You may stop using the service at any time; export your data before departure.
• We may permanently delete workspace data after a prolonged period of inactivity following subscription expiry, with reasonable prior notice to the workspace owner.

7. Disclaimers & liability

The service is provided "as is". To the maximum extent permitted by law, CargoNex is not liable for indirect, incidental or consequential damages, or for lost profits or data arising from use of the service. Aggregate liability is limited to the fees you paid in the 12 months preceding the claim.

8. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by email to workspace owners or in-app before taking effect. Continued use after the effective date constitutes acceptance.